Frequently Asked Questions
1. How do I make an appointment?
The fastest most convenient way to make an appointment is on this website by clicking any book now button, by clicking on the Book Online header at the top of the page or for Catonsville click HERE and Laurel click HERE. Appointment blocks on the online scheduler are made available up to 45 days in advance. Appointments can be scheduled up to 48 hours prior to the available time slot. You may also make an appointment by texting/calling 443-203-8308 or emailing email@example.com. We do not take walk-in clients. Our services are by appointment only. If you are looking for an appointment within 24 hours, the same day or you do not see an opening on the day and time you are interested, please feel free to contact us. We may be able to accommodate you. As clients reschedule and cancel appointments, time slots open so check back frequently.
2. When should I arrive for my appointment?
For initial appointments, please arrive 15 minutes prior to your first appointment. Currently, client intake forms are completed at your initial visit. Arriving early will ensure all the appropriate information is obtained prior to your appointment to not interfere with the timing of your session.
For returning appointments, please arrive 10 minutes prior to your appointment.
3. Can I complete intake forms prior to the appointment?
Intake forms can be completed in advance by clicking HERE and returned by email to firstname.lastname@example.org prior to the appointment depending on how far in advance the appointment is booked. Soon, the online scheduling system will allow you to complete the form at the time of booking the appointment.
4. What is your cancellation/rescheduling policy?
There is a 24-hour advance notice required for canceling your appointment and there will be no charge imposed. The online scheduling system will allow you to cancel on the site without penalty within this timeframe. It is highly encouraged that you reschedule your appointment within this 24-hour time window to ensure your next appointment is booked in a timely manner. If an appointment needs to be canceled with less than 24 hours notice, please contact us immediately. You will be charged a $35 cancellation fee. If you do not show for your appointment without notification at all, "no call, no show", you will be charged the full amount for the services scheduled. Payment will be expected immediately upon notification or invoice. We do know unforeseen circumstances and illness happen and are sensitive to these matters. We will make exceptions in certain situations.
COVID-related considerations: If you are sick, symptomatic and not feeling well for your appointment, please call and cancel immediately. The above cancellation fee will be waived. If you test positive via swab; whether you are symptomatic or asymptomatic, you will need to wait at least 14 days before you can reschedule your next appointment. If you tested positive, a follow-up negative test result is preferred before you resume massage. If you have been in close contact with someone who is symptomatic and/or has tested positive, you will need to wait at least 14 days or have a negative test result before you can schedule your next appointment.
5. What if I am going to be late for my appointment?
If you are going to be late for your appointment, please call and notify us first and foremost. A 15- minute grace period will be allowed; however, your appointment service time will reduced. If you are going to be more than 15 minutes late for your appointment, your appointment will be cancelled and you will be charged a $35 cancellation fee. Payment will be expected immediately upon notification or invoice.
6. Do I need to fully undress for my massage session?
No. In order to render professional and appropriate services that will achieve the desired goals of the massage session, we will need to access certain areas of the body that are to receive therapeutic touch. We ask clients to get undressed to their comfort level. Being completely "naked" is not a requirement to receive a massage. The area of the body that is being massaged is the only area that is exposed during the session. The rest of the body remains securely covered with a sheet and blanket. We do understand that certain cultures and religions do not permit one to expose certain parts or all of their body. Accommodations will be made in these instances. Limited or modified therapeutic touch services can be offered.
7. What forms of payment do you accept for services?
We take credit card, cash and The Kneading Well issued eGift cards or plastic gift cards as forms of payment. We are offering contactless checkout at this time. You will be sent an invoice link prior to your appointment for payment. You have the option of pre-paying or paying at the end of your session using the link. If you do not receive the invoice, we will process payment for services using the standard checkout process after your appointment.
8. Do you offer gift cards?
Yes. We offer eGift Cards and plastic gift cards. eGift cards can be purchased for Catonsville Wellness Center HERE and Optimal Oasis - Laurel HERE. Plastic gift cards can be purchased at either wellness center. Gift cards can be redeemed at either locations. Gift cards do not expire.
9. Do you offer couples massages?
We currently do not offer couples massages at either location.
10. Do you offer special discounts?
We offer a 20% discount on services to the following groups:
Seniors 65 and older
This discount cannot be combined with any other offer or any other special pricing for services you may currently receive. ID may be required to validate that you qualify for the discount.
We are open to partnering with community groups and organizations to offer special pricing to their members.
11. Can I combine multiple offers (coupons and discounts) in one visit?
You may only use one (1) offer per visit. For example, if you receive a thank you $10 off coupon and a 10% referral discount; then you may only use one (1). However, you may combine a special group discount with one (1) other one time coupon or discount. For example, if you receive a thank you $10 off coupon and a 10% referral discount; then you may use only one (1) with your 20% healthcare employee discount. Coupons and discounts are not eligible for use with Introductory Massage Services.
*Bike More BMore discount cardholders are eligible to use the 10% discount savings with Introductory Massage Services.*
If you have any other questions that are not addressed here, please do not hesitate to contact us.
UPDATED TUESDAY 12/15/2020