Frequently Asked Questions
1. How do I make an appointment?
The fastest most convenient way to make an appointment is on this website by clicking any book now button, by clicking on the Book Online header at the top of the page or for Catonsville click HERE and Laurel click HERE. Appointments can be scheduled up to 24 hours prior to the available time slot. You may also make an appointment by texting/calling 443-203-8308 or emailing firstname.lastname@example.org. We do not take walk-in clients. Our services are by appointment only. You will be required to have a credit card on file to reserve an appointment. It will be charged for the service at the time of the appointment.
2. When should I arrive for my appointment?
For initial appointments, please arrive 15 minutes prior to your first appointment. Currently, client intake forms are completed at your initial visit. Arriving early will ensure all the appropriate information is obtained prior to your appointment to not interfere with the timing of your session.
For returning appointments, please arrive 10 minutes prior to your appointment.
3. Can I complete intake forms prior to the appointment?
Intake forms must be completed in advance by clicking HERE, at the time of booking your appointment or notification you may receive before your appointment.
4. What is your cancellation/rescheduling policy?
There is a 24-hour advance notice required for canceling or rescheduling your appointment without a charge being imposed. If an appointment needs to be canceled or rescheduled with less than 24 hours notice, please contact us immediately. You will be charged a 50% late cancellation fee. If "No Show" for your appointment, you will be charged the full amount for the services scheduled. Payment will be expected immediately upon charge to the credit card on file or invoice. All fees must be paid before you can schedule your next appointment. Failure to pay fee will lead to your inability to make future appointments. Membership, package and gift cards clients will forfeit their pre-paid credit or be charged a 50% late cancellation fee if they want to keep their credit for cancellations. They will automatically forfeit their pre-paid credit for no shows.
5. What if I am going to be late for my appointment?
If you are going to be late for your appointment, please call and notify us first and foremost. Your appointment may be cancelled and subject to be charged a 50% late cancellation fee. Payment will be expected immediately upon charge to credit card on file or invoice.
6. Do I need to fully undress for my massage session?
No. In order to render professional and appropriate services that will achieve the desired goals of the massage session, we will need to access certain areas of the body that are to receive therapeutic touch. We ask clients to get undressed to their comfort level. Being completely "naked" is not a requirement to receive a massage. The area of the body that is being massaged is the only area that is exposed during the session. The rest of the body remains securely covered with a sheet and blanket. We do understand that certain cultures and religions do not permit one to expose certain parts or all of their body. Accommodations will be made in these instances. Limited or modified therapeutic touch services can be offered.
7. What forms of payment do you accept for services?
We take credit card, cash and The Kneading Well gift cards as forms of payment.
8. Do you offer gift cards?
Yes. We offer eGift Cards. eGift cards can be purchased for Catonsville Wellness Center HERE and Optimal Oasis - Laurel HERE. Gift cards can be redeemed at either locations. Gift cards do not expire.
9. Do you offer couples massages?
We currently do not offer couples massages at either location.
10. Do you offer special discounts?
We offer discounted services to the following groups:
REFERRAL DISCOUNT: 10% off your next service discount for each referral. New client must indicate you as the reference to receive the discount.
BIKE CLUB DISCOUNT: 10% off to active members of the following clubs:
BIKE MORE BMORE
KNEADING WELL HEROES: 15% off Therapeutic Massage / 10% off SportStretch
Seniors 65 and older - 20% off
Mental Health Specialists/Social Workers
This discount cannot be combined with any other offer or any other special pricing for services you may currently receive. Highest discount will be applied. ID may be required to validate that you qualify for the discount.
We are open to partnering with community groups and organizations to offer special pricing to their members.
11. Can I combine multiple offers (coupons and discounts) in one visit?
The short answer is NO.
If you have any other questions that are not addressed here, please do not hesitate to contact us.
UPDATED FRIDAY 7/22/2022